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F.A.Q.Frequently Asked Questions

  • About Us
    • John frank have hit south african shores since the year 2014
    • Our quality as well as fresh take on designs is what sets us apart
    • We operate from cape town
  • What is our Return policy ?
    • We accept exchanges and refunds on all our products. We only ask that the following requirements are met: • Please ensure that the items are returned the way we sent them out to you. • All labels and tags must still be attached, with no stains, marks, pulls or rips of products. If you are exchanging, you only need to return the product/products you wish to exchange. you can contact us via email info@john-frank.co.za to start the process
  • How do we deliver ?
    • All products are shipped from cape town
    • Currently we don’t do deliveries outside south africa
    • We use local courier services
    • Typical delivery can take between 1-4 days
  • What Payment methods do we accept ?
    • Currently we accept payments via payfast ,snap scan ,and bank transfer
  • Where are we based ?
    • We are currently based in cape quarter shopping village green point cape town
  • Whats my size ?
  • How can we get hold of you ?
    • Feel free to email us at info@john-frank.co.za or contact us for any inquiry on 0837752209